FAQ

Question 1

How do I book a session?

Accepted Answer

Fill out the inquiry form on our Contact page. We'll confirm your date, location, and package, then send over a simple booking agreement to lock it in.

Question 2

How far in advance should I book?

Accepted Answer

We recommend booking at least a few days ahead, especially on weekends. That said, if you're looking for a same-week session, give us a call — we'll do our best to make it happen.

Question 3

What packages do you offer?

Accepted Answer

We offer four packages: Full Day (12 hours, $599), Drop-In Session (45–60 minutes, $35–$40/seat), Nordic Spa Experience (4 hours, $899 — staffed, all-inclusive with cold plunge, fire pit, towels & more), and Basic Event Package (4 hours, $799 — staffed with attendant, delivery & setup, firewood, cold showers, and changing tent). All packages include delivery, setup, and pickup.

Question 4

Can I extend my session on the day?

Accepted Answer

Yes — if our schedule allows, you can add an extra hour for $100. Just let us know as early as possible so we can plan accordingly.

Question 5

What is your cancellation policy?

Accepted Answer

Life happens. Reach out as soon as you know and we'll work with you. We ask for at least 48 hours notice for a full refund. Cancellations within 48 hours may be subject to a partial fee.

Question 6

Where do you deliver?

Accepted Answer

We serve the Mat-Su Valley and Greater Anchorage area. Delivery is free within 10 miles of Palmer. Beyond that, we charge $2 per mile — give us a call for locations further out.

Question 7

What do you need from me for setup?

Accepted Answer

We need a reasonably flat, accessible spot for the trailer — a driveway, yard, campsite, or open area works great. We'll handle everything else: setup, firing the stove, and breakdown.

Question 8

How long does setup take?

Accepted Answer

We typically arrive an hour before your session starts to get the sauna fired up and ready to go. Your rental time starts once the sauna is at temperature.

Question 9

Can you deliver to a remote location or campsite?

Accepted Answer

Absolutely — that's half the fun. As long as we can get the trailer in, we're game. Give us a call to talk through the specifics and we'll figure out the logistics together.

Question 10

How many people can fit in the sauna?

Accepted Answer

Our sauna comfortably fits up to 8 guests. It's a great size for a group of friends, a family outing, or a team event.

Question 11

How hot does it get?

Accepted Answer

We get it up to around 190°F — a proper, deep wood-fired heat. It takes about 30–45 minutes to reach full temperature, which is why we arrive early to get it going before your session starts.

Question 12

Is it a wood-fired sauna?

Accepted Answer

Yes. No electric shortcuts here — it's a real wood-fired stove with firewood provided. That means authentic dry heat, the smell of burning wood, and the full traditional sauna experience.

Question 13

What should I bring?

Accepted Answer

Bring a swimsuit or shorts, a towel (or add our Towel Package for $75 — 12 towels and 12 wool sauna hats), water to stay hydrated, and anything else you'd want for a relaxing outdoor session. We handle the rest.

Question 14

Do you offer a cold plunge option?

Accepted Answer

Yes — we offer a portable cold plunge tub as an add-on for $60. Note that the tub only is included; water is not provided. You'll need access to a hose or water source to fill it.

Question 15

What's included in every package?

Accepted Answer

Every package includes delivery and setup, firewood, the wood-fired sauna, and pickup when you're done. No hidden fees.

Question 16

What add-ons are available?

Accepted Answer

We offer: Session Sauna Hat (+$6), Session Towel (+$8), Extra Firewood — 6 hours worth (+$30), Towel Package — up to 12 towels & 12 wool sauna hats, must be returned (+$75), Cold Plunge Tub Rental — tub only, water not included (+$60), Smokeless Fire Pit & Chairs — fire pit, 2 bundles of wood & 4 chairs (+$90), Hour Extension (+$100), and Extended Delivery for locations beyond 10 miles from Palmer (call for a quote).

Question 17

Is there a deposit required?

Accepted Answer

Yes, we require a $200 damage deposit. Fully refundable after inspection.

Booking & Availability

Delivery & Setup

The Sauna Experience

Pricing & Add-Ons

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